Below are our general policies for refunds, transfers, and deferrals. Registration specific information and dates can be found on each individual race page. If for some reason the refund policy is different from one race to another you will find that on each pages as well.
Refunds will be issued as credits to Runsignup.com for 100% of entry fees for any reason up to 90 days before from the race for any reason. After 90 days a 75% refund in credits to Runsignup.com will be issued up to 14 days before the race date. After 14 days before the race date, refunds will generally not be issued, but will be at the race directors discretion. Please email us either way, and we will do our best to work together. All refunds will be issued as credits on Runsignup.com that can be used towards any Elevation Culture Race. THERE WILL BE NO CASH REFUNDS.
If you would like to upgrade in distance for the same race event, please contact us, and will charge the difference in the race entry fees. If you want to upgrade on race day, please bring the difference of fees in cash and we will take care of you there. If there is any distance specific swag, you are not guaranteed the upgraded items after 14 days out from the event but will still get those that you originally signed up for.
If for any reason you would like to downgrade your distance at an event. Please let us know, we will make sure that you are recorded correctly. There will be no credits or refunds issued for the difference in cost between the two distances. Any distance specific swag is also not guaranteed.
You can transfer your race entry to anyone that you wish to without a fee, please make sure to send us an email, and we will adjust things on Runsignup.com. The person that you are transferring your entry to is not guaranteed all race swag depending on the proximity of the transfer to the race day.
If the race is canceled due to any other reason outside of COVID-19 inside 14 days of the event date for weather, fires, or other reasons, there will be no refunds, credit or deferrals. If the race is canceled prior to these 14 days, a full refund in the form of a credit on Runsignup.com for another Elevation Culture Race will be issued.
If for some reason the race director must cancel mid event, there will be no refunds, credits, or deferrals.